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PARTY BAG WAREHOUSE TERMS AND CONDITIONS

 

 

  • By clicking on the “Next” button to submit your order on our checkout screen, you are offering to purchase goods at the stated price, subject to these Terms and Conditions.

 

  • By asking us to accept a verbal, written or emailed order, you are deemed to have read and accepted these same Terms and Conditions.

 

  • These Terms and Conditions override any terms and conditions attached to purchase orders. We do not accept any terms and conditions or liability clauses attached to purchase orders.

 

  • By placing an order on our website, you accept our use of cookies. Please see the bottom of our website homepage for our cookies statement.

 

  • Please see our FAQs page for information about order times and delivery costs and our OVERSEAS CUSTOMERS page for international delivery rates and VAT on international orders.

 

  • If we have made a mistake in pricing or quantities we will contact you advising you of the error and offer you the chance to decline the purchase. In such a case, if your card or account has already been debited we will refund you.

 

  • All measurements are given as a guide only. All goods offered carry the appropriate CE mark.

 

  • We try to use images of the stock supplied. Please note that packaging may sometimes differ from images when redesigned by a publisher or manufacturer.

 

  • A binding contract is formed only when you receive confirmation from us that your order has been dispatched.

 

  • An invoice will be sent by email when your order is dispatched and/or upon request. This invoice will show the VAT element of the total order including the VAT element of the delivery charge.

 

  • Goods will usually be sent to arrive within 2 working days from the date of ordering. At peak times this may be somewhat longer. In the event of a delay, we shall aim to inform you as soon as possible.

 

  • Your goods, if being delivered to a UK address, will usually arrive the next working day after the dispatch date – please allow 3-4 days for UK highland and island addresses. The time taken to deliver international orders can vary.
     
 
  • We will not be held responsible for any costs or losses caused by late delivery.

 

  • All deliveries must be signed for. Our carrier will deliver only to the address shown on the parcel(s) being delivered. 
 
  • If outer boxes or any packaging is damaged, please indicate this to the delivering driver, and inform us immediately.

 

  • If a customer is not in or not available when delivery is attempted, or no-one is willing or able to  sign for goods, delivery companies will not leave goods. They will leave a card where possible. This will have on it the customer's consignment note and local depot telephone number. Customers are asked to call and arrange redelivery. If the delivery company are not contacted goods may be returned to us.

 

  • If a customer wishes for the goods to be sent again, a further delivery charge will be levied by the delivery company. We pass this full charge on to the customer. If the customer wishes to have a refund instead of having goods redelivered, we reserve the right to deduct any costs incurred by us and/or the courier company for both delivery and administration costs.

 

 

Consumer rights

If You are a consumer, You may cancel a Contract at any time within seven working days, beginning on the day after You received the Products.  In this case, You will receive a full refund of the price paid for the Products in accordance with Our refunds policy.

To cancel a Contract, You must inform Us in writing. You must also return the Products to Us as soon as reasonably practicable, and at Your own cost.  You have a legal obligation to take reasonable care of the Products while they are in Your possession. If You fail to comply with this obligation, We may have a right of action against You for compensation.

We are unable to accept returns of bespoke items

 

Our refunds policy

If You return a Product to Us:

because You have cancelled the Contract between Us within the seven-day cooling-off period  We will process the refund due to You as soon as possible and, in any case, within 30 days of the day on which You gave Us notice of cancellation. In this case, We will refund the price of the Product in full .You will also be responsible for the cost of returning the item to Us. We will not refund postage paid unless the item returned is faulty or incorrect

We will usually refund any money received from You using the same method originally used by You to pay for Your purchase.

 

 

 

 

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These Terms and Conditions may be amended at any time at our sole discretion without notice. Any changes to our Terms and Conditions will be posted here on our website.

 

 

            FOR A PRINTED COPY OF OUR TERMS AND CONDITIONS, PLEASE CALL 01842 337557 OR EMAIL info@partybagwarehouse.co.uk
 
 

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Party Bag Warehouse
T/A www.partybagwarehouse.co.uk
4A STEPHENSON WAY
THETFORD
01842 337557

Telephone: 01842 337557  Email: info@partybagwarehouse.co.uk  Address:  Stephenson Way, Thetford, Norfolk, IP24 3RH.